Frequently Asked Questions
Shipping & Payment Methods
Shipping & Payments
Shipping & Processing Policy
Order Processing
- Orders typically take 24–48 business hours to process. Once your order is processed, you will receive an email with your shipping confirmation and tracking number.
- Additional order validation may be required for high-value purchases, which can slightly delay dispatch.
Shipping Schedule & Delivery
- Carrier: All orders ship Monday through Friday via FedEx Express Standard Overnight.
- Weekend Delivery: If you require Saturday delivery, please contact us directly prior to ordering to arrange it.
- Restrictions: We cannot ship to PO Boxes.
Security & Hold for Pickup
- Signature Required: Due to the high value of our pieces, an adult signature is required upon delivery for all shipments.
- FedEx Hold for Pickup: If you prefer to pick up your package at a local FedEx location, please contact us within 24 hours or before you purchase the item.
Tracking, Taxes & Cancellations
- Tracking: You can track your shipment anytime once processed.
- Taxes & Duties: Applicable sales taxes are calculated at checkout. Buyers are responsible for any additional duties, customs, or governmental fees.
- Order Cancellations: Please note that if an order is canceled prior to shipment, non-refundable credit card processing fees incurred on the transaction will be deducted from your refund.
Payment Methods
We Accept All Major Credit Cards, Paypal, Zelle, Wire Transfer, Etc
Domestic Vs International Shipping
Domestic Shipment : Majority of All Shipments Will Be Sent Out Within 24-48 Hours Via Fedex Express. Shipping Is Free For All Purchases
International Shipment: Expect Shipping Within 24-72 Hours. All Duties, Custom Fee, Government Fees Is The Buyers Responsibility. Please Check With Your Local Department To Find Out The Fees Before Purchasing
We Only Ship To Certain International Countries Please Email Us Before Your Purchase
Return Policy
Domestic & International Return Policy
Returns & Exchanges Policy
At Media Jewelry, we stand behind every piece we sell and want you to be completely confident in your purchase. If an item is not quite right, we gladly accept returns within 7 calendar days of delivery, subject to the guidelines below.
Item Condition & Eligibility
- Original Condition: To qualify for a refund, all pieces must be returned , unaltered, and in the exact condition in which they arrived, accompanied by all original boxes, certificates, appraisals, and packaging. Any item showing signs of wear, damage, or modification cannot be accepted.
- Inspect Upon Arrival: Please inspect your order right away upon delivery and notify us immediately if you notice any transit damage or discrepancies with your piece.
- Pre-Shipment Cancellations: If you decide to cancel an order after payment has been processed but before it ships, a 3% credit card processing fee will be deducted from your refund.
Domestic Returns (United States)
- Complimentary Return Shipping: Return shipping within the U.S. is completely free.
- Return Window: You must contact us within 7 calendar days of the carrier’s delivery timestamp to request a return authorization.
- Drop-Off Deadline: Once we email your fully insured FedEx return label or QR code and packing instructions, the package must be dropped off and scanned by FedEx within 5 calendar days. Returns requested after 7 days, or packages not shipped back within 5 days of label issuance, are ineligible for a refund.
International Returns
- Return Window & Transit: You must notify us within 7 calendar days of delivery to initiate a return. Once authorized, your return package must be received back at our store within 5 business days.
- Shipping & Insurance Costs: International clients are responsible for all return shipping fees, duties, and taxes. All international returns must be securely packaged and fully insured for the total purchase price.
How to Initiate a Return & Refund Timeline
- Request Authorization: Reach out to our team at 484-326-4735 or info@mediajewelry.com with your order number to start your return.
- Pack & Ship: Follow our provided packing and shipping instructions using your FedEx QR code (for domestic orders) or insured international courier.
- Inspection & Refund: Once your return arrives at our store, our team will inspect the piece to confirm its condition and process your refund to the original payment method within 3 business days.
Showroom Schedule / Appointments
Appointments & Hours
Showroom Hours & Appointments
- Private Store Hours: Most Days From 11-4 PM Please Give Us 24 Hour Notice To Make An Appointment
- Private Appointments: Looking for a one-on-one viewing, appraisal, or consultation? Contact us by phone or email to schedule a private appointment at our Media, PA showroom.
Complementary Resizing
Jewelry Sizing & Condition Policy
Complimentary Ring & Jewelry Sizing
- Orders $1,000 and Above: We are pleased to offer complimentary sizing on eligible rings and jewelry pieces priced at $1,000 or more. (For items under $1,000, sizing services are available for a nominal fee—please contact us for a quote.)
- Turnaround Time: Custom sizing typically takes 1–2 weeks, depending on the complexity of the piece and our current bench workload. Please note that requesting sizing will add this processing window to your estimated shipping date.
- Sizing Limitations & Final Sale: Certain antique settings, eternity bands, or delicate mountings may have structural limits on how much they can be sized up or down. Please reach out prior to ordering if you need a significant size adjustment.
Antique & Estate Piece Condition
- Authenticity & Character: Many of our pieces are genuine antique and vintage treasures that are 100+ years old. As such, minor signs of age, light surface patina, subtle wear to prongs or engravings, and slight stone abrasions are completely normal and expected.
- Disclosure & Inspection: Every piece is thoroughly inspected by our jewelers for structural integrity and wearability before listing. We view these subtle age-related nuances as part of each item's authentic history and provenance, rather than defects. If you ever have questions about the specific condition of a piece, we are always happy to provide additional high-resolution photos or videos prior to purchase.
Fraud Prevention
Fraud Prevention & Order Verification Policy
Fraud Prevention & Order Verification Policy
At Media Jewelry, safeguarding both our clients and our inventory is fundamental to how we do business. Given the high value of fine estate jewelry and luxury timepieces, we maintain rigorous security protocols to prevent unauthorized transactions and ensure every order is legitimate.
Right to Decline or Cancel Orders
We reserve the right, at our sole discretion, to decline or cancel any order prior to shipment. Common reasons an order may be canceled include, but are not limited to:
- Indicators of potential fraud or unauthorized payment activity.
- Mismatches or discrepancies between billing and shipping information.
- Unsuccessful verification through our payment processor’s security and fraud-screening filters.
- Inadvertent errors in listing descriptions, availability, or pricing.
Identity & Order Verification
To protect cardholders, select orders may undergo additional screening before dispatch. If our security system flags a transaction for review, a member of the Media Jewelry team will contact you to confirm your identity, verify your delivery address, or request supporting documentation. If we are unable to connect with you or complete verification within 48 hours, the order will be automatically canceled.
Cancellation Notices & Refunds
Should we cancel an order after your payment has been captured, we will promptly issue a full refund back to your original payment method and send a confirmation notice to the email address entered at checkout.